To assist us in continually improving our services, The BUSY Group appreciates your feedback.
If you would like to provide feedback or voice a concern, you can do so via our Feedback Page or Contact Us by phone or email.
View or download our Feedback & Complaints Procedure (PDF)
The BUSY Group is firmly committed to ensuring the safety and well-being of all children, young and vulnerable people, anchored in our robust safeguarding policies and practices. We maintain a zero-tolerance approach to abuse of any kind, emphasising a preventive and proactive stance to foster an environment where children, young and vulnerable people feel and are safe.
Our efforts focus on the cultural safety of First Nations people, those from diverse backgrounds and people with disabilities. All staff at BUSY share the responsibility for safeguarding, are carefully selected, well-trained and supported in an open culture where safeguarding risks are actively managed and communicated.
We also collaborate with external partners to ensure a community-focused approach, enhancing well-being and securing the future of every child, young or vulnerable person.
The BUSY Group’s Safeguarding Commitment
As an organisation that prioritises the safeguarding of children and all vulnerable people, the BUSY Group is committed to providing a safe environment across all we do by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
View or download the Safeguarding Risk Management Framework (PDF)
If you have any concerns or feedback in relation to the Safeguarding Risk Management Framework, please email us at safeguarding@thebusygroup.com.au
The BUSY Group is committed to the confidentiality, security, and availability of its information assets.
View or download our Information Security Policy (PDF)
The BUSY Group (TBG, we, our, us) is committed to protecting your privacy. When you submit personal information via our websites, such as through enquiry or feedback forms, program applications, or newsletter sign-ups, we will handle it in accordance with our Privacy Policy and the Australian Privacy Principles.
This privacy collection notice applies to all entities, trading names and brands that form part of and are associated with The BUSY Group including; BUSY At Work, BUSY Ability, Skill360, Smart Apprenticeship Solutions, The Apprenticeship Community, Squad Training and The BUSY Schools.
We may collect personal information such as:
We may also collect general information about access visits, including:
This general information may be used in anonymous, aggregated form for statistical purposes to improve the quality and usability of our website.
If, when using the Contact Us, Feedback Form or notification functions on our websites, you provide us with your sensitive information (such as details around your health information, criminal history, racial or ethnic origin, sexual orientation, religious beliefs or memberships to political organisations or unions) you are consenting to the collection and use of your sensitive information for the purposes outlined below. Your sensitive information will not be disclosed to a third party without your express written or verbal consent.
We collect this information to:
We may use cookies, pixels, web beacons and similar storage technologies for purposes such as:
These technologies may be used by us and trusted digital advertising partners, to deliver and measure personalised advertisements based on your prior interactions with our websites. All data used for matching is hashed, pseudonymised and processed in accordance with applicable privacy and data protection legislation.
We may use services such as:
We use these platforms for the purpose of helping us understand website usage and deliver relevant advertising. These tools may use tracking pixels or tags placed on our web pages to record interactions (such as page views, clicks or form submissions) for aggregated reporting and advertising optimisation.
We do not sell, rent, or trade your personal information. We may disclose it to trusted service providers and digital platforms such as Google or Meta, for the purpose of:
Any personal information shared by us is de-identified or securely encrypted prior to upload.
When completing forms within platforms not hosted on our websites (such as Apply Now forms on Facebook) the personal or sensitive information you provide, will be shared to these platforms, some of which may store data in countries overseas, such as the United States. By completing these forms you consent to the collection of your personal information in line with the platforms Privacy Policy, which will be provided by them at the time of collection. We will only use third party platforms that are bound by substantially similar privacy laws to Australia to safeguard your personal information.
Third party and cross-border disclosures are strictly limited to the extent necessary to provide these services (unless an exception applies) and are done in compliance with the Australian Privacy Principles (APPs).
You can:
If you opt out, we will respect your preference and, where identifiable, remove your information from audience creation and retargeting lists across our advertising platforms.
You can access or correct your personal information by contacting us via our Contact Us page on this website or by contacting our Privacy Officer at privacy@thebusygroup.com.au.
If you believe we have breached your privacy rights under the APPs, you may contact our Privacy Officer at privacy@thebusygroup.com.au. We will respond to your complaint promptly and in accordance with our complaints’ handling procedure.
For more information about how we handle your personal information, please refer to our Privacy Policy or contact our Privacy Officer on privacy@thebusygroup.com.au.
Underscoring BUSY’s ongoing commitment to upholding the principles of human rights, we have a number of initiatives to promote awareness of and combat modern slavery.
View or download our Modern Slavery Policy (PDF)
Modern Slavery Statement
View or download our Modern Slavery Statement (PDF).
Modern Slavery Notification Tool
We have introduced a Modern Slavery Notification Tool for safe and confidential reporting.
At the BUSY Group we are committed to delivering top-tier employment, training and education programs. The quality of our services is fundamental to our success.
To support this commitment, we have implemented a Quality Management System (QMS).
View our Quality objectives statement (PDF).